Job Description
Role: Assistive Technology Team Leader
Contract Type: Permanent
Working Hours: 37 hours per week, 19:00 - 06:00, 4 days on, 4 days off on a rota basis
Worker Type: Onsite Worker
Salary: Grade G – Starting £36,363 (Level 1) rising to £39,152 (Level 4)
Base Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
The primary purpose of this role is to provide strong leadership and direction to the Assistive Technology Team. The Team Leader will supervise, motivate and support the team to ensure Assistive Technology services are delivered in line with the KPIs and standards of Nottingham City Council Housing Services.
Working closely with the Nottingham on Call Business Manager and the Assistive Technology Development Manager, you will contribute to developing and implementing innovative solutions that meet the evolving needs of our customers.
As an Assistive Technology Team Leader, you will champion a culture of excellence and outstanding customer service – ensuring every team member understands and delivers high‑quality support to our diverse customer base.
About You
The ideal candidate will have:
* Experience of or skills to fully manage, coach and support teams, preparing, delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls.
* Experience of or skills to implement recording systems, monitor actions and outcomes to measure and monitor performance of service delivery.
* Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non‑conformance issues.
* Ability to demonstrate self‑motivation and effectively organise and prioritise own workload, using own initiative to ensure tasks are completed efficiently and timely.
* Must be flexible and prepared to work at other office locations according to the needs of the service, and work a rotational shift pattern including days, afternoons and evenings on a rota basis, and would be expected to work night shift patterns as required on short notice.
* Ability to demonstrate skills to improve services and performance for our tenants and leaseholders and demonstrate a highly customer‑focussed attitude.
Full duties of the job description can be found here.
Please ensure you demonstrate clearly how you meet the six requirements in your CV and supporting documents.
Essential Requirements
* A full UK driving licence and access to a vehicle is essential.
* This post is subject to an enhanced DBS check.
Closing Date: 27th November 2025 (midnight). Please note there may be occasions where we close the advert before the closing date; we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
* 26 days annual leave (rising to 33 days after 5 years’ service) plus bank holidays, with the ability to buy additional leave annually.
* Access to a generous, defined benefit pension scheme offering 17.9%.
* Smart Working – to support your work‑life balance.
* Health and wellbeing benefits including access to our Employee Assistance Programme.
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+), or are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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