Overview
: First Military Recruitment are currently seeking a Contract Manager on behalf of one of our clients who specialise providing grounds maintenance and landscaping services to Clients UK wide.
To proactively manage your operations team to enable the effective running of a portfolio of client contracts to fulfil the client’s requirements within agreed KPI’s. The contract manager is required to develop and grow the business, and their team as well as maintain the highest standards of health and safety.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
1. To build strong relationships with clients and stakeholders, demonstrating that you understand their business needs.
2. To evaluate, propose and implement service changes managing any financial, people and operational implications.
3. To identify new business opportunities.
4. Proactively manage general work standards and KPI’s on a monthly basis within agreed targets.
5. Work on own initiative and undertake effective problem solving as and when required.
6. Produce and complete all related administrative processes, record keeping and reporting in an accurate and timely manner.
7. Prepare job pricing in line with company expectations and fulfilling the client’s needs.
8. Liaise regularly and in person with clients in a professional manner effectively managing issues, offering innovations, additional services and performance feedback.
9. To manage and motivate your team ensuring consistently good levels of attendance, quality and quantity of output.
10. To manage your team to ensure productive and professional relationships within the team, with other employees, managers, clients, the public, end users and external agencies.
11. To effectively recruit and promote the right people within your area of responsibility and to identify the ongoing development needs of your team via formal and informal processes.
12. To manage all performance matters in a timely manner and in accordance with company policies and procedures.
13. Provide on job coaching for your direct reports and ensure training is taking place within your area of responsibility for your operational teams.
14. Participate in self-development via appraisal outcomes and other methods of feedback.
15. Participation in other business projects.
16. Ensure your team follow correct working practices in use of equipment and materials and adopt safe working practices to safeguard the safety of others as well as oneself.
17. Always wear correct PPE, adhering to the company standard as set out in the employee handbook.
18. Carry out risk assessments as set out.
19. Report all near misses and/or accidents to your line management.
20. Always maintain a high degree of security, if you are a key holder, whilst working you will be expected to follow correct access procedures to buildings and not infringe any data protection regulations.
21. Attend company/site induction.
22. Attend individual and team, monthly training as directed.
23. Continuous personal development opportunities to be taken where possible.
Skills and Qualifications:
24. Previous experience in a similar role.
25. Horticultural knowledge desirable.
26. Experience of managing teams in a similar role preferred.
27. Experience of working in contracting or maintenance sectors.
28. Outstanding communication skills.
29. Proficient with Microsoft office 365 – Word, Excel, SharePoint, Teams etc.
30. Excellent organisational skills.
31. Commercially astute.
32. Resilient and proactive.
33. Full clean driving licence.