Tenancy Services Officer
Southend on Sea | £17.84ph | 12 weeks Temp – Permanent
We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract.
You will be responsible for delivering an excellent, customer focused generic housing management service for residents.
Duties & Responsibilities
The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation
You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader.
To be accountable for the day-to-day management of approximately 500 dwellings
To ensure that tenants comply with their Conditions of Tenancy
To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery
To maximise customers’ income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team
Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage
To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures
Prepare documentation for legal/enforcement action
Process any tenants’ repair requests as required
Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved
To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly
Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales
To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted
Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint’s procedure
Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery
Attend meetings as required to do so, including evening and weekend tenants’ meetings
Attend any training sessions as directed by the Tenancy and Support Services Manager
Qualities & Knowledge required:
Working knowledge of Housing Law/Welfare Benefits
Up to date knowledge of best practice within a tenancy management service
Full driving licence, daily use of a car is essential with business insurance
Experience of Housing IT systems
Able to attend evening and weekend meetings
Able to work late night or early mornings
A supportive team player
Committed to customer care
Able to cope under pressure
An enhanced DBS disclosure
Salary - £17.84ph
Hours: Monday – Friday 8:30am – 5:15pm
Hybrid working after training
If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to or