Our client based in Kings Lynn is looking for an Shipping Coordinator to join their team. The purpose of the role is to provide high‑quality customer support and sales coordination for the export teams. This position ensures the smooth handling of international orders, accurate processing of quotations, and consistent communication with customers, dealers, and internal departments.
Responsibility of the Shipping Coordinator are:
* Maintain accurate customer records in CRM 365 Dynamics and Navision.
* Prepare quotations and ensure customers have all required commercial and technical details.
* Follow up on quotations, record feedback, and report on quote-to-order conversion rates.
* Process external and internal customer orders with high attention to the detail and to meet order acknowledgement KPIs.
* Provide monthly outlook reports in collaboration with the Commercial Export Manager.
* Manage export inbox and keep order books up to date.
* Coordinate with production teams for lead times and stock availability.
* Handle warranty cases and customer complaints in coordination with relevant departments.
* Issue certificates and declarations required for export compliance.
* Assist with updating customer pricing in NAV and price books.
* Support departmental projects for process improvement.
* Provide cover for colleagues during holidays or sickness to maintain service continuity.
Experience required for the Shipping Coordinator role are:
* Previous experience in B2b Customer Service is essential
* Previous experience working in shipping and export is highly desirable.
* Skilled in Microsoft Dynamics 365, Navision, and MS Office Suite is preferred.
* Fluent in German is a big advantage but not essential
* Working in a busy environment under pressure is essential.
To be considered for this role the ideal candidate must be able to build strong relationships with customers, must be proactive and able to effectively resolve issues. Someone who is a critical thinker and able to work well in a busy environment would be a good fit.
Please note the Shipping Coordinator role is office based. Working hours are Monday to Friday 8.30am till 17.00pm.
Our client if offering a basic salary as well as a generous benefits package which includes a 25-day holiday allowance and an excellent pension contribution package for the Shipping Coordinator role.
Our vision here at Libra Recruitment is to be the recruiter of choice for both our clients and our candidates. We are forward thinking, passionate and consultative in our approach to recruitment. We have the skills and experience to deliver a professional, tailored and friendly service.
Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance.
We receive a high volume of applications and are not able to respond to every application we receive. If you haven’t heard from us within 7 days, please note your application hasn’t been successful on this occasion