Competitive rate of pay plus monthly service charge, typically £2,400 annually
45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Providing a friendly, courteous and professional service at all times.
* Manage and provide direction to all bar employees during shifts.
* Ensure each customer receives impeccable service.
* Contributing to the creation of new cocktails.
* Delegating tasks and checking their execution.
* Possessing a depth of beverage knowledge such as wines, cocktails and spirits.
* Supervise the setup and breakdown of the Bar.
* Undertake monthly stock takes and oversee ordering of stock.
* Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve.
* Have a real flair and passion for service and working with quality products and interesting drinks menus.
* Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
* Enthusiastic, quick thinking and welcoming personality.
* A great knowledge of food and wine.
* Ability to mentor and supervise a junior staff.
* Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
* Detail oriented and drives standards.
* Possess a positive attitude and a desire to learn.
* Ability to meet deadlines and work under pressure.
* Friendly, courteous and helpful with excellent communication skills.
* Motivated to go the extra mile for guests and colleagues.
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus - Earn up to £1000.
* Complimentary employee car parking.
* Complimentary state of the art onsite gym - with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests and professional memberships.
* Modern and spacious discounted live in accommodation for eligible roles.
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* We support our employees to do more with their money and help their wellbeing by providing access to a wide range of stand out wellbeing support.
* We celebrate success with an annual awards ceremony as well as team events and incentives. Training achievements, birthdays, marriages, new babies and length of service awards are celebrated throughout the year.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
* Team Member of the Month Awards.
* Discount on Grantley Hall Restaurants, Spa products and Gift Shop.
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Wagestream, allowing you to instantly access your wages.
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