Title M.I & Process Development Analyst Contract Permanent Hours 40 Location Chorley Reporting to Head of M.I & Process Development Direct Reports N/A About World Travel Holdings UK Co-founded in June 2008, World Travel Holdings UK is one of the largest and fastest-growing multi-brand travel distributors in the UK, headquartered in the Lancashire town of Chorley. The business operates a portfolio of well-known owned brands, including Cruise118.com, SixStarCruises and RiverVoyages.com, and forms part of the wider, US-based World Travel Holdings group. Guided by the principle of “Exceptional as Standard”, World Travel Holdings UK has built a strong service ethic into the heart of its business. This commitment led to the creation of the unique Cruise Concierge model — a one-to-one, personalised service that has earned many customer service awards. As a recognised leader in the industry, World Travel Holdings UK is able to provide both the best rates and the best service in the UK cruise industry. ROLE OVERVIEW The M.I & Process Development Analyst sits at the heart of World Travel Holdings UK’s digital transformation. As the business continues to invest in cutting-edge technology, the role extends beyond managing data and plays a central part in shaping how automation and AI are used to improve day-to-day operations. By bridging the gap between complex data and real business challenges, the role is focused on identifying inefficiencies, designing smarter processes, and delivering practical, scalable solutions that drive operational excellence and support continued growth. ROLE PURPOSE To support the Head of M.I & Process Development in all aspects of data management, reporting, and business process re-engineering, ensuring continuity of departmental knowledge and delivery of innovative solutions. RESPONSIBILITIES Learn and document all existing departmental processes (technical and layman documentation). Support ingestion of new data sources into the Data Warehouse. Assist in building new major reports and developing new business process re-engineering solutions (automation and AI). Maintain and modify existing solutions as required. Share responsibility for ongoing data management, reporting, and automation tasks. Provide cover for the Head of M.I & Process Development as needed, ensuring business continuity. Collaborate with third-party developers and internal stakeholders. Continuously develop technical skills in data management, reporting, and automation. EXPERIENCE REQUIRED Strong analytical and data management skills. Experience with data warehousing, reporting tools (Power BI, Excel, VBA), automation (Python) and A.I technologies. Experience with the Microsoft technology stack Experience with SQL Ability to document processes clearly for both technical and non-technical audiences. Willingness to learn from and support the Head of M.I & Process Development, with a view to stepping up if required. Excellent communication and teamwork skills. Proactive approach to problem-solving and process improvement. Ability to work independently and influence at all levels. MEASURES OF SUCCESS Comprehensive and Accurate Documentation: All departmental processes are documented clearly and kept up to date, supporting both technical and non-technical understanding and ensuring business continuity. Effective Data Management and Reporting: New data sources are successfully ingested into the Data Warehouse, and reports are delivered accurately and on time to meet business needs. Contribution to Process Improvement and Automation: Actively supports and contributes to the development and optimisation of automation and AI solutions, resulting in measurable improvements in efficiency or quality. Maintenance and Enhancement of Existing Solutions: Existing data, reporting, and automation solutions are maintained and improved as required, with minimal disruption to business operations. Business Continuity Support: Provides effective cover for the Head of M.I & Process Development when needed, ensuring continuity of service and departmental knowledge. Stakeholder and Team Collaboration: Builds strong working relationships with internal stakeholders and third-party partners, contributing positively to team and project outcomes. Continuous Professional Development: Demonstrates ongoing development of technical and professional skills, proactively seeking opportunities to learn and apply new knowledge. Initiative and Problem-Solving: Proactively identifies and resolves issues, suggesting improvements and supporting the department’s agility and effectiveness.