Faculty / Directorate
De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness.
Role
The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery.
Ideal Candidate
An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University.
We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and prov...