Council Tax Officer - £20 per hour (Umbrella)
Location: Newham, London
Pay Rate: £20 per hour (paid via umbrella)
Start Date: ASAP
End Date: 3+ month contract (potential for extension)
Hours: 36 per week | Monday - Friday | Hybrid (Office attendance required Tuesdays and Fridays)
Are you an experienced Council Tax professional with strong knowledge of NEC Revs & Bens and NECDM systems? The London Borough of Newham is seeking a Council Tax Officer to join their Revenues & Benefits service on an interim basis, supporting the accurate collection and enforcement of Council Tax revenue.
-----------------------------------
Key Responsibilities:
* Administer current and historical Council Tax accounts, including determining liability, billing, collection, and enforcement
* Manage complex and sensitive Council Tax enquiries with a customer-first approach
* Maintain accurate records using NEC Revs & Bens and NECDM
* Identify vulnerable customers and take a sympathetic, solution-oriented approach
* Make accurate, well-documented decisions in line with relevant legislation and council procedures
* Liaise with internal teams and external partners to resolve issues and improve service delivery
* Support the council's commitment to excellent, accessible customer service and continuous improvement
* Attend promotional events, forums, and home visits if required
-----------------------------------
Requirements:
* Significant experience in Council Tax administration within a local authority setting
* Proficiency in using NEC Revs & Bens and NECDM (essential)
* Ability to assess and apply relevant Council Tax legislation and enforcement procedures
* Strong written and verbal communication skills
* Experience working in a hybrid environment, with flexibility to attend office-based work twice weekly
* Excellent attention to detail, decision-making, and organisational abilities
* Strong customer service skills and understanding of confidentiality and data protection policies
-----------------------------------
Join a proactive team delivering essential services to Newham residents. This is a great opportunity to make an impact in local government while using your expertise in Council Tax to support community needs.