Reports to: Senior Contracts Controller Direct Reports: None Location: Elland Purpose of the role: Support the preparation, negotiation, and review of Rental and Repair & Maintenance contracts in relation to Special Vehicles. Responsible for rental and administrative processes inclusive of on-site stock and resource availability, off hire quotations, contract invoicing position and outstanding queries. To provide efficient customer service and build relationships with both internal and external customers. Responsibilities: To provide support to key internal customers: Senior Contracts Controller Area Sales Managers Proactively ensure that customer accounts are managed in line with agreed contracts: Obtain purchase order numbers in a timely manner. Invoice contractual revenue in line with department objectives. Liaise with Accounts to proactively manage invoice queries. Complete credit requests. Invoice damage recharge, contract over hours and telematics usage. Taxing recharge where necessary. To ensure all contract administration is accurately created and stored in line with set processes and procedures including: Contract creation. Obtain contract signatures and distribute accordingly. Maintain Vehicle Product Specification (VPS) system – all updates (servex, hire, main) Prepare contract summaries and share with key internal departments as necessary. Prepare and maintain vehicle administration accurately and proactively ensure that customer accounts are managed in line with set processes, procedures and agreed contracts including: Maintain Terberg Connect and any other Telematic systems as necessary. Co-ordinate and process insurance claims. Co-ordinate service VOR swaps in line with company procedures. Prepare and maintain Service Level Agreements and Addendum Letters Work with the Business Development Co-ordinator, assist with renewable business rental extensions as necessary. Prepare and maintain a record of accurate contract monthly figures for submission to Senior Contracts Controller. Monitor and review Terberg Connect and Over Hours Reports, proactively work with necessary colleagues to ensure consistent contract reviews. Support with carry out stock-check on site as necessary Proactively work with Delivery Team to ensure a consistent service through customer feedback. Monitor and proactively manage work in progress (WIP) Provide high quality, accurate and in-depth knowledge of contracts customer base. Be responsible for managing your own time efficiently. To work with all departments, particularly with projects that are being explored or implemented. Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams. To undertake projects as and when required, to support the need of the business or to achieve departmental objectives. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Critical Skills Required: High attention to detail. Communications skills, both verbal and in writing, together with the ability to communicate at all levels. Interpersonal skills and the ability to develop strong working relationships. Ability to manage own workload independently and prioritise tasks. Excellent organisation and prioritising skills. The ability to work under pressure. Critical Knowledge Required: Good knowledge of other Microsoft Office Packages – Outlook, Word, Excel, and PowerPoint. Excellent customer service skills with an ethos for getting it right the first time. Excellent communication skills, verbal and written, together with the ability to communicate at all levels. Able to solve problems in an efficient, effective, and logical manner. The ability to work well in a team and manage own workload independently, prioritising tasks. Results Orientated with the ability to recognise priorities and carry out relevant steps to achieve solutions with a strong work ethic. Conscientious and understands how activities impact others and the wider business. Demonstrates Financial Awareness. Qualifications and Experience required : Proven rental experience in a similar role. Knowledge of the HGV sector/market is desirable. Self-motivated and desire to achieve set goals.