Company Description
Stoke Park is a luxury hotel and estate set within 300 acres of historic parkland, lakes, and beautiful gardens. With a rich heritage spanning over a thousand years, we offer exceptional hospitality across our Rooms, Spa, F&B, and estate operations. We are committed to delivering refined service, meticulous standards, and an outstanding working environment as we continue our exciting transformation.
Role Description
The IT Administrator supports the smooth day‑to‑day operation of the estate’s technology systems, providing first‑line technical assistance and ensuring the reliability of hardware, software, networks, and guest‑facing systems. This role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring that technology contributes effectively to guest satisfaction and business efficiency.
In addition, the candidate must have prior experience working within a 5‑star hotel environment, ensuring they understand the high standards, service expectations, and operational demands required in a world‑class hospitality setting.
Key Responsibilities
Technical Support & User Assistance
* Provide first-line support for staff across the estate for hardware, software, Wi‑Fi, POS and office applications.
* Log, prioritise, and resolve IT support tickets within agreed SLAs.
* Escalate complex issues to the IT Manager or external vendors where required.
* Assist with onboarding/offboarding tasks, including user accounts and equipment setup.
* Maintain accurate records of IT assets, user accounts, software licences and equipment movements.
* Support procurement by preparing equipment requests and tracking stock levels.
* Document IT procedures, troubleshooting steps and user guides where appropriate.
System & Hardware Administration
* Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment.
* Support routine maintenance of servers, networks and backups under guidance from the IT Manager.
* Ensure all systems remain updated with current patches and security updates.
* Monitor and report on equipment performance, arranging repairs or replacements when needed.
Network & Systems Support
* Assist in monitoring the stability of Wi‑Fi, telephony and internal networks.
* Help maintain access control systems, CCTV integrations and other estate technologies.
* Support guest‑facing technologies and troubleshoot guest connectivity issues when required.
Cybersecurity & Compliance
* Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager.
* Assist with monitoring antivirus status, account access, password standards and device security.
* Report any suspected security incidents immediately.
* Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager.
* Assist in testing new systems and providing user feedback.
* Participate in estate‑wide IT enhancement projects, including new system implementation.
Experience
* Proven experience as an IT Administrator role.
* Experience in the hospitality industry is essential for this role.
* Strong communication skills—both written and verbal—are essential for effective stakeholder engagement.
* Flexibility on working on weekends as and when required.
Job Types
Full‑time, Permanent, Fixed term contract
Contract length: 24 months
Benefits
* Company pension
* On‑site parking
* Sick pay
Ability to commute/relocate
* Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)
Experience
* 5‑star hospitality IT support: 3 years (required)
Work authorisation
* United Kingdom (required)
* Work Location: In person
* Salary: Up to £45,000.00 per year
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