Full Time, Part Time/Job Share, Flexible Working
The Deputy Ombudsman – Learning, Analysis and Business Services (LABS), is responsible for leading work to maximise the organisation’s impact on prisons, probation and the Home Office. They ensure thematic learning from the PPO’s investigations is shared with services in remit to drive change in improving prison complaints handling and reducing the number of fatal incidents.
The post holder is responsible for driving the PPO’s special investigations, commissioned by justice ministers, determining the scope and resourcing of these investigations and/or undertaking them. This aspect of the role has expanded considerably over recent years and is a trend we expect to continue.
The post holder is also responsible for directing all of the business processes that support the day to day running of the PPO.
They provide leadership and direction to all staff within the LABS function at the PPO, ensuring that effective management and administrative systems are in place, fit for purpose and fully functional.
The postholder must be a high performing and experienced leader with a broad skill set who is able to work at pace across a wide range of issues and deal with daily conflicting priorities. They must have the ability to coach and support direct reports to provide inspirational leadership for a function with a current complement of 24 posts.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. The Civil Service is committed to attract, retain and invest in talent wherever it is found.