Customer Support Assistant Margate Salary: £27,000 - £28,000 DOE Full-time Monday to Friday 40 hrs | Permanent Brilliant benefits | Long-term progression | Secure industry Are you passionate about delivering exceptional customer service and ready to join a thriving, forward-thinking organisation? Why join our client? * You’ll be part of a collaborative and supportive working environment with clear opportunities for career progression. Working within a company that values precision, communication, and customer satisfaction, you’ll have the chance to develop extensive product knowledge while playing a key role in driving customer excellence. Key responsibilities: * Manage and monitor all incoming RMAs, identifying fault patterns and fixing them promptly * Review processes for efficiency and implement cost-effective improvements * Build strong working relationships with external partners, including service centres and coast guards * Respond to customer enquiries across multiple channels in a professional and empathetic manner * Document and escalate customer issues and feedback accurately * Act as a liaison between customer service, production and senior leadership * Support health & safety, and quality standards in all activities * Oversee facilities and contribute to building management duties What we’re looking for: * Excellent communication and relationship-building skills * High-level computer literacy and confident multi-tasking ability * A positive, solutions-driven mindset * Commitment to continuous improvement and quality service * Experience in a technical customer support environment is advantageous Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply now