Assistant Store Manager - Birmingham Bullring (40 hours)
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and grow your skills every day.
You’ll focus on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. You’ll drive store performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust based on positive and constructive feedback. You’ll help recruit, hire and retain a diverse and talented store team, coach team members to help them feel engaged and reach their full potential, and support day-to-day business activities as the Store Manager’s right hand.
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
High on energy, low on ego and with a little bit of humour, you are “one of a kind” in your ability to encourage others and help the store achieve customer satisfaction and sales goals. You are inspiring and performance oriented.
Responsibilities
* Motivate the team and ensure each customer has a meaningful shopping experience.
* Act as second-in-command and cover for the Store Manager when needed.
* Drive store performance through excellent customer service, teamwork and efficient operations.
* Model leadership and contribute to a culture of trust with positive and constructive feedback.
* Assist with recruiting, hiring, and retaining a diverse and talented store team.
* Coach team members to improve engagement and reach their potential.
* Support day-to-day business activities in partnership with the Store Manager.
* Deliver operational excellence in stock and inventory management and uphold store standards in a fast-paced environment.
Qualifications
* Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
* People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
* Experience in sharing knowledge to drive behavioural change and develop others.
* Decision making and problem-solving skills.
Benefits
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Numerous wellbeing initiatives and EAP
* Company & Team Events
Seniority level
* Mid-Senior level
Employment type
* Full-time
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