Success Description The successful Beauty Therapist at Bodytonic Clinic is a master of the client experience. You combine exceptional technical skill in beauty and bodywork with the ability to build long-term trust. Success in this role is defined by a loyal client base that values your expert advice, a pristine treatment environment, and a proactive approach to retail and rebooking that reflects the quality of your care. Role Outcome As a Beauty Therapist at Bodytonic Clinic, you will deliver premium, results-driven treatments that prioritise client goals and holistic well-being. You act as a trusted therapist, educating clients on long-term care plans while contributing to a professional and collaborative team. You will thrive in an environment that balances high-level service standards with a clear understanding of the commercial metrics that drive a successful private clinic. Licence/Certification: NVQ Level 3 Beauty Therapy (required) Key Responsibilities Treatment Excellence Targeted Care: Deliver high-quality massage or beauty treatments integrated with personalised plans and clear aesthetic or wellness goals. Client Education: Provide actionable advice on treatment benefits and at-home maintenance to ensure long-term results. Active Management: Maintain detailed client records, provide tailored aftercare, and ensure ethical rebooking practices. Continuous Growth: Engage in brand training and internal skill-sharing to stay at the forefront of industry trends. Team & Performance Collaboration: Share expertise and use internal cross-referrals to ensure the best client-specialist match. Commercial Awareness: Understand KPIs (rebooking, retail sales, PAV) as measures of client trust and service consistency. Clinic Culture: Support daily operations, maintain a pristine environment, and communicate openly with management regarding performance and well-being. Key Performance Indicators (KPIs) Treatment Retention: Clients completing their recommended treatment series or maintenance. Rebooking Rate: Maintaining a healthy diary via value-driven follow-up bookings. Retail Performance: Achieving targets for home-care product sales and treatment upgrades. Client Satisfaction: High satisfaction scores and positive 5-star reviews. Diary Efficiency: Proactive management of gaps and high attendance rates. Minimum beauty qualification requirements: Waxing: Including intimate (Hot and Strip). Facials: Proficiency in advanced skincare (we use Environ and Beauty Lab). Massage: Competence in Deep Tissue and Aromatherapy massage. Additional Qualifications (Beneficial) Pregnancy Massage Reflexology Indian Head Massage Hot Stone Massage Manual Lymph Drainage IPL or Laser Company Benefits and Perks Health & Wellbeing: Private Health Insurance (including Dental, Optical, and Mental Health provisions). Professional Support: Professional registration and professional insurance coverage. Financial: Company pension scheme and 28 days holiday. Perks: Free treatments, discounted products, and family treatment discounts. Lifestyle: Cycle to work scheme.