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Head of Central Support – Ethical Trade
Because you can see how we can be better.
Head of Central Support – Ethical Trade
Because you can see how we can be better.
Innovate, your way.
Ethical Trade and Environmental Sustainability at Primark We’re responsible for keeping an eye on Primark’s social and sustainability commitments as part of our Primark Cares strategy. As part of our 130- strong team, you'll collaborate with suppliers, champion ethical practices, and make a tangible difference. All with the purpose of ensuring we meet social compliance, environmental sustainability & legislative requirements, industry initiatives and standards.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.
What You’ll Do As Head Of Central Support
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:
* Inspiring Leadership & Collaboration: Role models inclusive leadership, fostering a culture of trust and openness. Builds strong cross-functional relationships, acting as the key liaison for monitoring programme implementation.
* Operational Excellence & Programme Integrity: Oversees the central support and systems function, ensuring efficient, accurate internal reporting and continuous improvement of the social audit programme in line with SLAs.
* Factory Lifecycle Management: Leads the global factory approval, onboarding, and offboarding processes, balancing speed, cost, and rigour while maintaining programme integrity and audit grading standards.
* Technology & Systems Oversight: Manages programme-related IT systems and development initiatives, ensuring data integrity, compliance with security standards, and seamless system integration across platforms.
* Stakeholder Communication & Compliance: Owns communication with suppliers, factories, and internal teams regarding audit ratings and compliance. Manages audit contribution payments and supports resolution of critical issues.
* Third-Party & Contract Management: Builds and maintains relationships with third-party providers, manages legal contracts and compliance, and supports training delivery to embed awareness of systems, standards, and policies.
What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
* Build High-Performing Teams: Attracts, develops, and retains top talent while fostering a culture of collaboration, capability-building, and continuous improvement.
* Drive Supply Chain Impact: Brings deep experience in supply chains across developing countries, with a strong background in Corporate Responsibility and ethical trade.
* Deliver with Tenacity: Executes with focus and determination, following through on commitments and inspiring others to achieve business goals.
* Operate with Commercial Acumen: Brings experience from profit-driven environments, balancing compliance, and integrity with commercial success.
* Lead Complex Projects: Demonstrates a proven track record in leading successful, large-scale projects across global teams and functions.
* Leverage Technology for Scale: Applies strong understanding of IT systems to support global operations, ensuring tools meet the needs of diverse stakeholders.
Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
145497BR
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail
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