Our Mission
At Ember Technology, we're not just building digital products, we're delivering high-quality, stable, and well-supported services that make a real difference to organisations and communities across Scotland and beyond. Our clients include the Scottish Government, NHS, local authorities, HSBC, and the Care Inspectorate, and our work spans everything from national-scale systems to highly specialised digital solutions.
As we continue to grow, we are strengthening our Quality Assurance and Managed Services teams. We're looking for a meticulous, curious, and highly collaborative QA & Support Analyst who can help ensure our digital platforms are reliable, accessible, and robust and who can support our clients with professionalism and confidence.
You don't need decades of experience, but you do need an analytical mindset, strong attention to detail, and the ability to understand how real users interact with complex systems.
Why Ember Technology?
Impact that Matters: Your work directly improves the experience of thousands of users across public and private services — ensuring our platforms remain stable, functional, and high-performing.
Room to Grow: We're scaling fast, offering you opportunities to shape QA practices, improve support processes, and contribute to the evolution of our testing and service management capabilities.
Culture That Values People: We hire for mindset, integrity, and potential. You'll be joining a friendly, supportive, and experienced team that values trust, ownership, and collaboration.
Autonomy with Support: No micromanagement, you'll have the space to test, investigate, and improve, while always having colleagues ready to work through challenges with you.
Hybrid + Connected: Our Glenrothes office is our hub for teamwork, creativity, and shared problem-solving. Combine this with flexible home working for a balanced, sustainable rhythm.
What You'll Work On
* Testing new features and improvements across websites, back-office systems, and Android/iOS mobile apps.
* Creating and executing detailed test plans, scripts, and evidence packs.
* Investigating and reproducing client-raised support issues, ensuring smooth triage and resolution within agreed client-specific SLAs.
* Collaborating with developers, project managers, and the Support Manager to ensure issues are understood and fixed effectively.
* Conducting functional, regression, smoke, and exploratory testing across multiple environments.
* Running accessibility tests to ensure compliance with WCAG guidelines.
* Supporting UAT cycles, guiding clients through new releases and gathering feedback.
* Preparing release notes, testing reports, and clear documentation for internal and client stakeholders.
* Contributing to Ember's test automation approach for web and apps.
* Playing an active role in our managed services, ensuring tickets are handled professionally and SLAs are met.
A Bit About You
You're methodical, organised, and naturally curious. You enjoy breaking things to understand how they work — and helping put them back together better than before. You understand how users actually behave, and you know how to translate this into structured, thoughtful testing.
You have experience in software QA or digital product testing, and ideally you've also worked in a support or service desk environment. You're comfortable communicating with developers and clients alike, able to explain issues clearly and professionally.
You care about quality — not just finding bugs, but improving processes, polishing workflows, and helping deliver digital services that feel reliable and intuitive.
Most importantly, you bring empathy, patience, and strong communication skills. You enjoy problem-solving, supporting others, and working as part of a cross-functional team.
Skills & ExperienceEssential Skills
* Experience in software testing, ideally in a digital agency or web/mobile environment.
* Ability to write clear, structured test cases and document results accurately.
* Strong analytical and investigative skills with high attention to detail.
* Experience triaging and reproducing defects using tools like Jira, Trello, or Linear.
* Understanding of functional, regression, exploratory, and smoke testing.
* Experience communicating directly with clients or stakeholders in a support or QA context.
* Ability to identify root causes and clearly articulate replication steps.
* Familiarity with CMS platforms, basic HTML/CSS, and general web behaviours.
* Experience using project and delivery tools such as JIRA, Linear, or similar.
* Strong written communication skills for producing release notes, client updates, and QA documentation.
Desirable Skills
* Experience with test automation tools for web or mobile apps (e.g., Cypress, Playwright, Detox, Appium).
* Understanding of WCAG 2.2 AA accessibility standards and accessibility testing tools.
* Familiarity with API testing (e.g., Postman, Swagger, Insomnia).
* Experience supporting cloud-based systems or working within managed service SLAs.
* Knowledge of performance testing and using diagnostics tools to investigate issues.
* Experience working with UI/UX collaboration tools like Figma or Zeplin.
* An interest in continuous improvement, QA process maturity, and service quality.
Ways of Working (Soft Skills)
* Clear, confident communication — written and verbal.
* Collaborative approach with willingness to share knowledge and ideas.
* Ability to work independently and manage workload in a fast-paced environment.
* Strong problem-solving with a calm, patient, and pragmatic approach.
* Attention to detail and commitment to quality and consistency.
* Ownership of your work — you take pride in delivering thorough, accurate testing and reliable support.
Salary & Benefits
* £25,000–£34,000, depending on experience.
* Company pension scheme
* Flexible hybrid working (mix of home and office).
* Monday–Friday schedule with strong work-life balance.
* Supportive, inclusive team culture where your voice is valued.
Location & Requirements
* Hybrid role based in Glenrothes, KY6 2AL.
* Applicants must be UK-based with the right to work in the UK.
* Direct applicants only — no agencies, please.
Join Us
If you want to work on meaningful digital services, contribute to the quality and reliability of platforms used across Scotland and beyond, and grow within a supportive and ambitious team, we'd love to hear from you.
Job Types: Full-time, Permanent Pay: £25,000.00–£34,000.00 per year
Benefits:
* Company pension
* Work from home
Work Location: Hybrid remote in Glenrothes KY6 2AL
Job Type: Full-time
Pay: £25,000.00-£34,000.00 per year
Work Location: In person