Overview
We are seeking a Service Engineer/Applications Chemist to work for a successful laboratory equipment supplier in Bury St Edmunds. This role is an exciting opportunity to combine chemical applications expertise with technical service, helping scientists achieve more with the company systems.
Responsibilities
* Installation, commissioning, and qualification of chemistry systems in customer laboratories worldwide.
* Preventative maintenance, upgrades, and repair services, ensuring equipment delivers reliable research results.
* Supporting chemists and researchers via phone, email, and online platforms — troubleshooting and guiding applications.
* Discussing chemical applications with customers, gathering feedback, and sharing best practice.
* Assisting in the creation of technical bulletins, guides, and training materials.
* Global travel is an integral part of this role reflecting the worldwide customer base and distribution network across Europe, USA, Asia, and beyond.
Skills / Qualifications
* We welcome applications from experienced professionals and from recent chemistry or chemical engineering graduates with strong practical skills and a willingness to learn.
* Degree (or Higher Diploma/NVQ Level 3+) in Chemistry, Chemical Engineering, or related discipline.
* Minimum 2 years’ experience in a laboratory service, applications, or installation role (fresh graduates considered).
* Hands-on laboratory skills and an understanding of chemical processes.
* Strong troubleshooting skills and logical problem-solving.
* Good written and verbal communication, able to explain chemistry-related concepts clearly.
* Comfortable with Windows, Excel, and Word.
* Willingness to travel globally.
Additional Information
* Salary: £32,000–£47,000 (depending on experience).
* 25 days holiday plus UK bank holidays.
* Full UK driving license required.
* Pension enrolment after qualifying period.
* HQ based near Bury St Edmunds, Suffolk (commutable from Norwich, Ipswich, Cambridge, and surrounding areas).
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