Our well-established offices in Guildford and Woking are dedicated to expanding the world's capacity to care. This role is integral to ensuring our clients receive the highest standard of quality care while supporting the continued growth of our business.
Job Description
To ensure that our clients receive the appropriate support and a high-quality service.
* Support care consultations, service reviews and completing client support plans.
* Conduct staff supervisions and client QA's.
* Create, update and audit client care plans and assist with digital care planning.
* Maintain accurate client and Care Professional records on Home Instead software and People Planner.
* Conduct client and Care Professional introductions.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Carry out client reviews and action these accordingly.
* Support and mentor Care Professionals.
* Provide support to the Client Experience team.
* Maintain regular contact with clients and Care Professionals.
* Any other duties as directed by your line manager.
* Participate in on-call duties as required.
* Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
* Experience in the care sector will be a benefitfor this role.
* Understand the importance of confidentiality.
* Experience of working with MARsheets and medication in a supervisory role is beneficial but not a necessity.
* Must have full driving license and means of transport if required to visit clients within the territory.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
* Competitive salary based on experience and a satisfactory probation period.
* Previous experience in the care sector will be a benefit.
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