This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.
We are looking for enthusiastic and well‑motivated individuals, to support the reception Front of House Service. This role is very flexible working on a reception within the Health Centre's based in Hull and the East Riding, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.
Previous applicants need not apply
Main duties of the job
Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role.
Candidates should have Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience.
Word processing to OCR level 2 standard or ICDL.
Experience of working within an NHS environment would be advantageous.
Person Specification
Experience
* Previous experience of working in an office environment and carrying out general office/administration procedures
* Previous experience of patient appointment booking systems e.g. SystmOne
* Previous NHS experience or working with the public
Qualifications
* Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
* Word processing to OCR level 2 standard or ICDL
Knowledge
* Comprehensive knowledge of a range of administration procedures and practices
* Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook
* Knowledge of SystmOne functions and other clinical reporting systems
* Knowledge of clinic/appointment programmes
* Knowledge of making every contact count (MECC)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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