Summary Marlow Medical Centre have a fantastic opportunity for a Apprentice Administrator to join their team, to provide administrative support and services to all members of the practice team. Training on all process will be provided. Wage £14,526.20 to £23,492.04, depending on your age National Minimum Wage Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday- Friday, between the hours of 8.00am- 6.00pm. 37 hours a week Start date Monday 15 September 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Provide administrative support to members of the Practice team in the following areas ensuring appropriate practice records are kept up to date Collecting and opening brake post (morning and afternoon) Scanning and indexing post Scanning and indexing other documents Photocopying patient notes Franking out-going post (daily) EDT result letters (daily) Sorting newly registered patient notes Booking ambulance transport for patients as required Invoices – checking and filing (monthly) Process Bucks Carer Forms Indexing reviews for dementia, depression and cancer (monthly) Action scans and referral forms for Medical Secretaries Requesting further information and action from doctors on patients RAC/workflow queries. Other duties: Providing cover for other staff To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner To be a flexible and supportive member of the team To attend and take part in team meetings and regular reviews with line manager To participate/complete relevant training as required by the practice This above list is not exhaustive and will be reviewed during the course of the apprenticeship. Where you'll work THE DOCTORS HOUSE VICTORIA RD MARLOW BUCKS SL7 1DN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider INSPIRO LEARNING LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule As an apprentice you’ll: Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace Learn and train for a specific job Get paid and receive holiday leave Get hands-on experience in a real job Complete assessments during and at the end of your apprenticeship Be on a career path with lots of future potential Requirements Essential qualifications GCSE in: English (grade 4-9) Maths (grade 4-9) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Team working Non judgemental Confidentiality Other requirements Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data About this employer We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and at two branch surgeries at Lane End and Hambleden. Surgery consultations are normally by appointment and there are specialist clinics in various fields. The Marlow Surgery is responsible for training qualified doctors in general practitioner skills. After this apprenticeship This vacancy is for at least duration of the apprenticeship programme There is also the possibility of fulltime administrative role following successful completion of the apprenticeship Ask a question The contact for this apprenticeship is: INSPIRO LEARNING LIMITED Debbie Pennington debbie.pennington@inspirolearning.co.uk 0116 504 0275 The reference code for this apprenticeship is VAC1000335570.