Job Description
People Services Administrator\n\nPay Rate: £33,210 per annum\n\nLocation: Warwick - Hybrid (Office once a week)\n Contract Duration: 3 months (with potential to extend)\n\nAre you ready to play a vital role in enhancing the employee experience within a dynamic organisation? Our client is on the lookout for a proactive and enthusiastic People Services Administrator to join their team! This is a fantastic opportunity for someone with a keen eye for detail and a passion for supporting people through their employment journey.\n\nWhat You'll Do:\n\nAs a People Services Administrator, you will be the friendly face of HR, ensuring a seamless flow of information and support across various functions, including Contact HR, Payroll, Data and Systems, and Onboarding.
Here's what you can expect in this exciting role:\n\nManage Employee Queries: Be the first point of contact for employee inquiries. Answer calls and respond to emails related to HR and employee issues.\nData Management: Update and manage data within Service Now, ensuring everything is current and accurate.\nLive Chat Service Management: Oversee the daily operation of the live chat service on the UK Business Services PlugIn Portal, maintaining documentation and supporting the development of chat data and insights.\nEscalation Coordination: Support and coordinate escalations across all service lines to resolution, providing reporting and insights on live escalations.\nMetrics and KPIs: Understand and meet the relevant metrics and KPIs while fostering a culture of continuous improvement.\nInternal Collaboration: Work effectively with various teams and key stakeholders to ensure smooth HR processes and seamless interconnectivity.Who You Are:\n\nWhile HR experience is beneficial, it's not essential! We're looking for someone who brings:\n\nStrong Administration Skills: Experience in data entry, ticket management, and basic admin duties.\nExcellent Communication: Strong written and verbal communication skills to engage effectively with employees and stakeholders.\nAttention to Detail: A meticulous approach to planning, organising, and executing tasks.\nQuery Management Knowledge: A good working knowledge of hire-to-retire processes, payroll, and benefits.\nInterpersonal Skills: Strong people skills to foster positive relationships and a supportive work environment.Why Join Us?\n\nThis is your chance to be part of a vibrant team dedicated to excellence and continuous improvement.
You'll enjoy the flexibility of a hybrid working model while making a meaningful impact on employee experiences. If you're open to change, eager to learn, and ready to contribute to a culture of excellence, we want to hear from you!\n\nReady to Make a Difference?\n\nDon't miss out on this opportunity! Apply now to become a People Services Administrator and take your career to the next level!\n\nOur client is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.\n\nPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco.
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