About The Role
HomeServe have an exciting opportunity for a Service Excellence Manager to join our field-based team managing our Drainage, Water Supply and Plumbing Engineers in Scotland and the Northeast.
?? Field Service Manager, Scotland and NE
?? Field-based | Extensive travel across your area
?? Full-time | ?? Upto £55,000 + 10% bonus + Car/Cash Allowance + Benefits
Were looking for a people-focused Field Service Manager to lead a team of engineers across multiple trades. Youllbe responsible for delivering high-quality service, driving performance, and ensuring your team feels supported, engaged, and empowered.
If youve got experience managing field-based teams, a passion for service excellence, and
strong leadership skillswed love to hear from you.
Responsible for consistent day-to-day delivery of high-quality customer service through a team of directly employed engineersacross multiple trades. Ensuring that performance is effectively and continually managed against agreed budget and service standards.
This is a field-based role and will include extensive travel in and around the area's you are responsible for.
Principal Accountabilities
The ability to successfully and consistently manage all engineersin accordance with their employment status and have an understanding and proven experience of...