End User Services Team Lead
Location - Onsite (Glasgow)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining
Purpose of the Role / Business Impact
The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high‑quality, consistent end‑user experience across the region. You will lead and coordinate end‑user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation.
Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end‑to‑end user support experience, enhance service reliability, and contribute directly to business productivity and employee engagement.
What You’ll Do
1. Lead and support the EMEA End User Services team across multiple locations to deliver consistent, high‑quality service.
2. Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.
3. Standardise processes and ways of working to improve operational consistency and the end‑user experience.
4. Oversee day‑to‑day end‑user support, including deskside support, incident management, and vendor coordination.
5. Provide service performance data and insights, supporting KPI and SLA reporting.
6. Maintain and improve knowledge content to support self‑service and continuous improvement.
7. Collaborate with regional and global peers to ensure aligned service delivery.
8. Travel occasionally within EMEA to support team and operational needs.
9. Actively promote zero‑harm behaviours and a strong safety culture.
Must‑Haves
10. Demonstrated people leadership skills, including coaching, development, and engagement.
11. Experience in End User / Desktop Support environments, with the ability to prioritise and manage workloads.
12. Technical knowledge of Windows 10, Microsoft 365, SCCM / Intune, Active Directory, and end‑user hardware.
13. Strong communication skills, with the ability to explain technical information clearly to diverse audiences.
Nice‑to‑Haves
14. Experience leading teams across multiple sites or countries.
15. Familiarity with service delivery metrics such as KPIs and SLAs.
16. Experience in manufacturing, mining, or complex corporate IT environments.
17. ITIL Foundation certification and exposure to PC imaging, application packaging, or deployment.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams
Study support