Job Description
Job Requirements:-
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
* Diagnose and resolve problems with hardware, software or network connectivity.
* Maintain, upgrade, and install hardware and software as needed.
* Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup
* Good Knowledge of Intune & Autopilot imaging process.
* Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
* Good Knowledge on Windows patching and troubleshooting.
* Good knowledge on Microsoft o365 and troubleshooting, MFA.
* Knowledge on Antivirus tool like Crowdstrike.
* Knowledge in Bitlocker functionality.
* Knowledge on ITSM process and SLA (Incident & Service Task)
* Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage)
* Excellent analytical and problem-solving skills
* Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills