Customer and Trading Manager - Nightshift
Join to apply for the Customer and Trading Manager - Nightshift role at Sainsbury's.
Overview
Leading in our stores: our management teams drive the business with bold leadership, a passion for service and an eye for opportunity. They empower teams to raise the bar daily for customers, ensuring product availability, safety standards, and seamless daily operations. They are hands-on, changemakers who make work rewarding for colleagues and provide a next-level shopping experience for customers.
What you’ll be doing
* Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
* Often you’ll run a full store operation overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring standards are excellent come morning so we’re ready to serve our customers.
* People management is a key part of the role, including performance and capability management, conducting disciplinaries and ensuring scheduling and pay accuracy.
Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Nightshifts typically run from 22:00 to 08:00.
What makes a great nightshift manager
* Comfortable with nightshift working and adaptable to the physical and mental demands, while maintaining a safe and healthy environment for the team.
* Previous line management experience in a fast-paced, operational environment.
* Resilience to the mental and physical demands of working nights.
* Delivers brilliant customer service and coaches a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Capabilities to manage disciplinaries and other employee relations issues.
* Leads operations and is comfortable operating alone in the absence of more senior management.
* Values inclusivity in all actions.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment with motivation, performance, and smooth operations.
* Operational leadership skills, including responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs across sales, availability, customer satisfaction or colleague engagement.
* Experience managing employee relations issues, including performance and absence management.
* Desirable - Night shift experience in a high-volume, operational environment with a safe, supportive atmosphere for the team during out-of-hours trading.
Working for us has great rewards
* Salary depends on experience, store size, complexity and location, plus a range of benefits.
* Discount card – 10% discount off shopping after four weeks, increasing to 15% on Fridays and Saturdays; 15% off at Argos on pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contribution matching 4-7.5%.
* Sainsbury’s share scheme – discounted investment.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks and development opportunities, including mentorship and career progression.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are committed to being an inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources to understand roles, and networks to remove barriers. We provide development opportunities, mentorship, training and career progression, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please view our information here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Retail
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