Job Overview
In this multifaceted role, you'll play a crucial role in ensuring our business operations run smoothly. You will be the heartbeat of our office operations, supporting everything from financial admin and recruitment, to event logistics and overall office efficiency. You will be working closely with teams in both our UK and US offices. There may even be opportunities to travel to Orlando and around the USA.
Responsibilities
* Finance Collaboration: Work closely with the Finance Manager to support accounts receivable, ensure timely payments, and optimise financial processes.
* Recruitment: Assist with job postings, candidate communication, interview scheduling, and onboarding of new hires.
* Event Coordination: Plan and deliver world‑class events within budget, coordinate logistics, and ensure at least 70% attendance from members.
* Office Operations: Manage inventory (office supplies & equipment), vendor coordination, travel arrangements, and general administrative support.
* Property Oversight: Ensure all properties are compliant, insured, safe, and managed efficiently within budget.
* Customer Service: Provide prompt responses to client enquiries, and exceptional support to colleagues across all departments to maintain operational excellence.
* Health & Safety: Maintain office compliance with health and safety standards to ensure a secure and organised workspace.
* Business Support: Identify risks, implement solutions, and provide weekly updates to the leadership team.
* Work in our vibrant Hartlepool office as part of a dynamic, fast‑paced team.
* Collaborate with colleagues across our UK and US offices, with opportunities to travel to America.
* Play a key role in driving the company's success and growth.
* Benefit from opportunities for professional development and career advancement.
* Competitive salary and the chance to make a tangible impact on the business.
Key Results / Outcomes for Success
* Accounts receivable kept under £5k.
* All roles filled within 4 weeks, with a strong pool of pre‑screened candidates maintained.
* Events executed within budget and with at least 70% member attendance.
* Properties fully compliant and managed efficiently within budget.
* Proactive risk identification and solutions shared weekly with leadership.
Qualifications
* Organizational skills: Exceptional ability to manage multiple tasks, deadlines, and projects.
* Attention to detail: A natural eye for detail in processes, compliance, and communications.
* Problem solver: A proactive approach to identifying and addressing challenges.
* Communication skills: Professional and clear in working with internal and external stakeholders.
* Experience: A background in operations, business administration, or project management is desirable.
* Tech savvy: Comfortable using software tools for finance, recruitment, and event coordination.
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