Location: Southam
Salary: £25,000 - £27,000
Hours:
Monday-Thursday: 8:30am - 5:00pm
Friday: 8:30am - 4:00pm
Benefits: Free on site parking
Are you an organised, customer focused individual who thrives in a busy office environment? Do you enjoy supporting customers, coordinating sales activity and keeping operations running smoothly? If so, this is an exciting opportunity to join our team as an Internal Sales Representative.
You'll play a key role in delivering excellent customer service, supporting the sales process and ensuring efficient, accurate administration.
What You'll Be Doing
Customer Support & Sales Administration
Acting as the first point of contact for all customer enquiries
Responding promptly to calls and emails with a friendly, professional manner
Logging enquiries onto the internal database
Preparing and registering quotations and ensuring customers receive them
Assisting with processing sales orders, despatches and customer invoicing
Ensuring customer delivery requirements and confirmed dates are met
Tracking and following up quotations
Documentation & Records
Preparing export documentation for UK and overseas shipments
Raising internal works instructions and Bills of Materials
Maintaining accurate customer records and filing systems
Processing customer returns
Preparing certificates (test, conformity, and origin)
Sales, Supplier & Marketing Support
Liaising with suppliers for pricing and delivery information
Providing basic technical support to customers and external personnel
Assisting with marketing activities, website updates and exhibitions
Providing office cover for colleagues during holidays or absence
General Administration
Managing general office duties including filing and incoming post
Maintaining excellent housekeeping and adhering to data protection standards
Participating in training to maintain and develop skills
What We're Looking For
Excellent communication and customer service skills
Friendly, confident and professional manner
Strong organisational skills and the ability to manage multiple tasks
Good typing, data processing and administration ability
Competent with Microsoft Office
Experience with Sage (desirable)
Previous sales administration or customer service experience (desirable)
A proactive mindset and willingness to learn
Why You'll Love This Role
A diverse and engaging role with lots of variety
Supportive team environment
Opportunities to develop sales and customer service skills
Early finish every Friday
Free on site parking in a convenient Southam location