We are currently recruiting on behalf of our client based in Crawley for an experienced Housing Assistant on an interim contract for 3 months. The role is full-time 37 hours per week (9-5) Monday-Friday and will be assisting with the delivery of all aspects of an excellent housing management service. You will co-ordinate and monitor a variety of processes with workload priorities being determined by the Area Housing Manager. Day to day duties will include: * To undertake the weekly & monthly Direct Debit extracts in accordance with BACs regulations * Day to day amendments to direct debit arrangements, preparing payment profiles and liaising with customers’ banks / building societies. Advise customers banks via AUDDIS / ADDACS * To carry out the weekly rent debit control & property reconciliation procedures * Process returned unpaid transactions, notifying customers as appropriate * To instigate & process credit balance refunds liaising with the Housing Benefits Department, where necessary * Rent arrears collection where balance is at a low level * To ensure that all duties are carried out in compliance with statutory provisions and with the organisations policy for health and safety * To ensure that all duties are carried out in compliance with the organisations Corporate Equalities Statement * Assist with the Voids process to support the needs of the overall business, including helping to cover sickness and annual leave * Processing Notices to Quit’s received, receiving keys & liaising with tenants * Monitoring & reviewing the progress of properties within the Voids cycle