Job Description
Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer - Siarad Cymraeg
Location / Lleoliad: Caernarfon
Pay / Cyflog: £15 per hour
Contract / Cytundeb: Temporary - Approx. 5 months (starting Februrary)
Hours / Oriau: Full-time, Monday-Friday
The Opportunity / Y Cyfle
Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You'll play a key part in delivering exceptional customer care and ensuring every interaction counts.
Chwilio am rôl lle mae eich sgiliau Cymraeg yn gwneud gwahaniaeth gwirioneddol? Dyma gyfle i gefnogi sefydliad llywodraeth leol sy'n cael ei barchu yn ystod cyfnod prysur, gan helpu pobl i gael mynediad at wasanaethau a gwybodaeth hanfodol. Byddwch yn chwarae rhan allweddol wrth ddarparu gofal cwsmeriaid eithriadol a sicrhau bod pob rhyngweithio'n cyfrif.
What You'll Be Doing / Beth Fyddwch Chi'n Ei Wneud
Answering a high volume of calls with professionalism
Providing clear guidance and signposting to services
Recording accurate data and resolving queries
Using your Welsh language skills to deliver a first-class experience
Ateb nifer fawr o alwadau gyda phroffesiynoldeb
Darparu arweiniad clir a chyfeirio at wasanaethau
Cofnodi data'n gywir a datrys cwestiynau
Defnyddio eich sgiliau Cymraeg i ddarparu profiad o'r radd flaenaf
What You'll Need / Yr Hyn Sydd Angen Arnoch
Fluent in Welsh & English
Confident and friendly telephone manner
Basic MS Office skills
Positive attitude and ability to multitask
Available from end of January for approx. 5 months
DBS check required
Yn rhugl yn Gymraeg a Saesneg
Hyderus a chyfeillgar ar y ffôn
Sgiliau sylfaenol MS Office
Agwedd gadarnhaol a gallu i wneud sawl peth ar unwaith
Ar gael o ddiwedd Ionawr am tua 5 mis
Gwiriad DBS yn ofynnol
Why This Role Stands Out / Pam Mae'r Rôl Hon Yn Wahanol
Competitive pay: £15 per hour
Full-time hours, Mon-Fri
Free on-site parking
Hybrid working after training
Comprehensive training provided (1 month)
Cyflog cystadleuol: £15 yr awr
Oriau llawn amser, Llun-Gwener
Parcio am ddim ar y safle
Gwaith hybrid ar ôl hyfforddiant
Hyfforddiant cynhwysfawr (1 mis)
Cyfle i wneud gwahaniaeth gwirioneddol yn eich cymuned
Ready to use your Welsh skills in a role that matters? Apply today!
Yn barod i ddefnyddio eich sgiliau Cymraeg mewn rôl sy'n bwysig? Ymgeisiwch heddiw!
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