Customer Service Administrator
📍 Location: Glasgow ( Work from Home)
💰 Salary: £23,810 per annum
📄 Contract Type: Permanent
🕘 Hours: Monday to Friday, 9:00am - 5:30pm
Are you passionate about delivering outstanding customer service? Looking for a role that offers flexibility, development, and a supportive team environment? Our client is seeking a proactive Customer Service Administrator to join their dynamic Glasgow-based team.
Following a comprehensive training period in their city centre office, you'll transition to working from home, with monthly in-office team days to stay connected and engaged.
Why Join Us?
Customer-Centric Culture: Be part of a team that values strong customer relationships and puts service excellence at the heart of everything.
Flexible Working: Enjoy the benefits of remote working while staying connected through regular team-building sessions.
Career Development: Grow your skills and progress your career in a supportive and forward-thinking environment.Key Responsibilities:
Customer Relationship Management: Build and maintain strong relationships with new and existing customers to ensure satisfaction and loyalty.
Inbox & Enquiry Handling: Respond to customer queries via a central mailbox, ensuring timely and accurate communication.
Quotation Preparation: Generate and issue quotations in line with company policies.
Order Updates: Keep customers informed on lead times, order progress, and delivery updates.
Inbound Call Management: Handle incoming calls, assist with order tracking, parts, and returns.
Feedback Collection: Gather customer feedback to support continuous improvement.What We're Looking For:
Excellent Communication: Confident and professional telephone manner with strong written and verbal skills.
Customer-Focused Attitude: A genuine commitment to delivering high-quality service.
Problem-Solving Ability: Capable of resolving customer issues efficiently and effectively.
Motivated & Results-Driven: Enthusiastic about achieving great outcomes for customers.
Tech-Savvy: Proficient in MS Office, especially Excel.Additional Information:
Location: Office is just a 5-minute walk from Glasgow Central Station. Candidates should ideally be based in Glasgow or a commutable distance.
Training: Initial 3-6 week training period in the Glasgow office to ensure you're fully equipped for success.
Urgency: This is an immediate opportunity as the client enters their busiest trading period.📞 Interested?
Call us on (phone number removed) to discuss your experience and learn more about this exciting opportunity. We look forward to hearing from you!
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