Our Vision
To create experiences where play sparks connection and joy, where our guests choose to return again and again.
Our Mission
To create lasting memories for people of all generations through a shared, world-class entertainment experience.
Our Purpose
To transform mini golf into an extraordinary social experience.
Our Promise
Is memory‑making fun!
Our beliefs are simple
Play is for all players, shared moments matter most, unpredictability is our secret sauce, and tech powers while play leads.
Admin Assistant
Location: Puttshack UK
Reporting to: General Manager
Summary: The Administrator is fully responsible and accountable for the administration of the business and reporting to the General Manager of any problems or issues regarding financial reconciliations, maintenance and systems issues. The position will involve following up on any issues that have arisen during the previous night’s trading. The ultimate goal of all associates is to deliver excellent guest service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.
Key Responsibilities And Duties
OPERATIONS
* Facilitate the operation of the venue with passion, integrity and knowledge while promoting the culture and values of Puttshack.
* Ensure that brand and operating standards are met.
* Receive orders and deliveries.
* Liaise with cleaners and complete the daily checklist.
* Order stationery and maintain par stock levels.
* Process and follow up on daily pre‑orders.
* Assisting managers with admin tasks.
* Act as the point of contact for the venue on the office phone line.
* Business audits.
* Full admin management of Triple seat direct events, which will include:
* Liaising with Event Organizers.
* Upselling F&B packages.
* Creating Function Sheets and updating them when needed.
* Communicating to the bar & kitchen all the needs to ensure smooth events.
* Listen to guest feedback and report any guest issues to the management.
* Based on the business requirements, you might be required to support front–of–house operations as needed.
HEALTH AND SAFETY
* Complete the daily Health & Safety checklist.
* H&S walk‑around to ensure everything is in operational order and H&S compliant every week; resolving and updating H&S.
* Maintaining up‑to‑date knowledge of legal responsibilities and ensuring compliance in licensing, data protection, Health and Safety at Work and COSHH.
* Managing documentation on Alert 65 venue compliance and administering checklists, risk assessments, COSSH, incident reports, tracking of staff training and ensuring all contracts and venue certificates are up to date.
FINANCIALS
* Cash control.
* Assist with cash up accountability and resolve issues with the previous evening’s reconciliation.
* Sales journal, analyzing and resolving the discrepancies from sales on a daily basis.
* Petty cash management, change orders, banking change, managing the safe and ensuring cash takings are all in order daily.
* Reporting.
* OPEX tracker management and controllable costs.
MAINTENANCE
* Report and log maintenance issues within the building, liaise with the General Manager on scheduling works and approving costs.
* Schedule contractors for maintenance works; ensure contractors follow company guidelines and also the Landlord’s conditions for timing of work to be carried out.
PEOPLE
* Work to create a can‑do team culture in the host and throughout the operation.
* Attend and assist the GM with training sessions and team meetings as required.
* Enroll new associates.
Qualifications And Experience
* 1 Year operational/ administrative experience, in a guest facing position within a similar concept. (Hospitality or social entertainment.)
* Good knowledge with Microsoft Word, Excel, and presentation tools for daily tasks and reporting.
* Good knowledge and use of Outlook and other digital communications tools such as Teams.
* Data management, ability to manage, organise, and analyse data using database management systems or spreadsheets.
* Good knowledge of HR systems, Fourth and operational systems, Tevalis.
* Good understanding of data security practices, GDPR and data protection including password management and recognising phishing attempts.
* Some Booking system experience would be beneficial.
Offerings
* Free golf & 50% discount on food for up to 6.
* New starter training & buddy support to set you up for success!
* Access to continuous development through a blended learning approach.
* Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
* Refer a friend – Up to £500 referral fee* (T&Cs apply)
* Free meal on shift.
* Associate of the month awards.
* Fun team socials, competitions and incentives!
* Enrolment to our communication community – PuttApp.
* Wagestream membership - access 50% of your wages as you work, building pots and financial support.
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