Job Overview
In a truly multi-skilled role, we have combined facets from various traditional service lines into one team. This role undertakes tasks such as meeting room set-up and AV support, porterage, light handyman duties, mailroom support, and helpdesk. Facilities assistants are the boots on the ground, the eyes and ears of our delivery, and the first point of contact for our customers. They are an intrinsic part of the workplace experience within Google DeepMind offices, the go-to people when you need something done or help with anything workplace-related.
Trained to provide cover for other areas of the client-facing team, such as reception and housekeeping, to really drive the one-team culture across the whole property and workplace team. The key to the success of this role is that they will take accountability for any task they identify or receive. Facilities assistants ensure tasks are completed in a timely fashion and, more importantly, will liaise with the affected Google DeepMind building users to ensure the whole experience is well managed and a truly positive experience. In an active and busy role, the facilities assistants are at the forefront of many customer activities.
Main Duties
To own and take responsibility for allocated floor areas and ensure that 5-star customer service is experienced by all
To be the first point of contact for building occupants.
To be visible to all users and build relationships with all levels of users.
To ensure the floor area is compliant with health and safety procedures.
To ensure that the floor area is compliant with environmental procedures.
To ensure that the site rules are enforced.
To report all faults and issues to the relevant service partner as directed
To monitor and review the multifunctional devices around the floor
To monitor and review the Micro Kitchens and stationery hubs
To support building users with meeting room technology, through regular checks
To conduct daily floor checks
To work as part of the soft services team and have multi-skills in all positions, including, but not limited to, the soft service support team and events.
To have a full working knowledge of the building, including all services
To assist with administration duties such as basic finance duties and permit-to-work management.
To complete regular audits
To carry out basic maintenance tasks as required
Full understanding of the scope of the wider FM provision
Management of the mail service: Outgoing and incoming couriers and Royal Mail, outgoing and incoming internal post, sorting and distribution of all mail and mail items to the relevant DeepMind teams, forwarding of any misdirected mail to relevant branch
Ensuring the general office and meeting room environments are clean, tidy, and presentable at all times.
WHAT WE ARE LOOKING FOR
We are looking for a self-motivated, enthusiastic team player who proactively seeks to support the customer and deliver exemplary customer service. This role needs someone who is always willing to get involved and resolve issues firsthand.
Knowledge of Maximo or a similar CAFM system.
Relevant experience in a Planning role using business in-house systems together with Google G-Suite packages
Knowledge of the hard services and facilities management sectors is desirable
Exceptional IT skills
Educational and vocational qualifications in line with a Customer Service role
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since, Mitie's 68, employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at .