JOB TITLE – Reservations Agent DEPARTMENT – Sales and Revenue CONTRACT TYPE - Permanent RATE OF PAY - £12.42 per hour plus Incentives and excellent benefits! HOURS – Full Time LOCATION – Newport, NP18 1HQ ID – REQ5594 OVERVIEW - Join the ‘Greatest story in Hospitality’ by becoming one of our Sales and Revenue ’Hospitality Heroes’ in our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - • A passion for hospitality and guest service - you love making people feel valued • A confident, engaging personality with outstanding communication skills • A knack for sales and customer service—turning enquiries into bookings. • Previous experience in a reservations or customer service role (preferred but not essential we’ll train the right person!) IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL - • Engage with guests over the phone and via email, making every interaction feel personal and seamless. • Sell unforgettable experiences—from world-class rooms to championship golf and indulgent spa days. • Maximise revenue by offering tailored recommendations and exclusive upgrades. • Work in a lively contact centre, where your enthusiasm and professionalism will shine. • Be the first step in a guest’s journey, ensuring they feel welcome before they even arrive. BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - • Access to career development training from day one • Discounts on food & beverage and hotel stays • Discounted leisure membership • Free GP virtual appointment service • 24/7 wellbeing helpline • NEST pension scheme • Social Club • Staff appreciation events • Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – • I am equipped, trained, and supported to do THE BEST JOB I CAN • I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS • I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment • I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role • I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED • I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.