Overview
Are you passionate about animals and providing outstanding customer service? Lawrie Vet Group is seeking a dedicated Full-Time Receptionist to join our team and become the welcoming face at the heart of our practice.
The Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo\'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.
About the role
Our focus is to provide exceptional customer service to our clients and their pets. Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner. This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!
Responsibilities
* Provide exceptional customer service to clients and their pets at reception.
* Organise appointments and manage payments in a professional manner.
* Support the clinical team with administration tasks and use Microsoft packages and email.
* Contribute to creating a welcoming and friendly atmosphere for staff and clients.
Qualifications and qualities
* Organised individual with experience in the service industry; veterinary industry experience preferred but not essential.
* Kind and empathetic with a professional and polite manner.
* Experience handling cash and managing challenging conversations.
* Proficient in Microsoft packages and email for administration support.
Benefits and compensation
* 6.6 weeks of annual leave
* Additional annual leave for your birthday added to holiday allowance
* Enhanced family-friendly policies including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
Salary
* £12.21 per hour
Location and hours
Glasgow, Scotland, United Kingdom
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