Overview
Inside Sales Support. Location: Wokingham. Salary: Competitive.
Main Purpose of the Role
We are looking for a proactive and organised Inbound Sales Support Executive to support the sales team by managing inbound customer enquiries, renewals, billing queries, and account updates. This role focuses on providing efficient support to both customers and Account Managers, ensuring queries are resolved quickly and accurately while maintaining excellent customer service.
Key Responsibilities
* Manage inbound customer queries including billing, payments, renewals, and account updates
* Respond to general product and pricing enquiries
* Handle account renewals and upgrades
* Manage and respond to a shared sales support inbox
* Follow up on overdue renewals with customers
* Liaise with finance to resolve billing discrepancies
* Maintain accurate customer records in the CRM system (HubSpot)
* Support the sales team with administrative tasks and account follow-ups
* Maintain high response rates and customer satisfaction levels
Qualifications & Experience
* At least 1 year of experience in sales support, customer service, or a similar role
* A Levels, BTEC, or equivalent qualification
* Degree level education is desirable but not essential
Preferred Experience
* Experience working with subscriptions or renewals
* Familiarity with KPIs or productivity tools
* Exposure to SaaS or service-based businesses
Key Skills
* Strong communication and customer service skills
* Excellent attention to detail
* Good problem-solving abilities
* Strong organisation and time management
* Experience using CRM systems and standard office software
* Ability to work collaboratively within a team
Working Arrangements
* Full-time - 37.5 hours per week
* Hybrid working: 3 days in the office (Tuesday-Thursday) and 2 days from home
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