Relationship Manager – Payments & Digital Assets
Were hiring on behalf of a regulated fintech operating at the intersection of traditional payments and digital assets. FCA, MAS and FINTRAC licensed, with a product suite covering multi-currency accounts, cross-border payments, FX and digital asset settlement. As the client base grows, so does the need for someone who can truly own and develop those relationships.
The Role
Youll be the primary point of contact for a portfolio of existing clients, responsible for retention, growth and depth of engagement across your book. This is not a passive account management role. Its commercially focused, with real ownership of outcomes.
What Theyre Looking For
* Proven experience in relationship management, account management or client success within financial services, fintech or payments
* A genuine understanding of the B2B financial services client and what they need from a payments partner
* Commercial instinct to identify and act on upsell and cross-sell opportunities
* Strong stakeholder management skills, comfortable engaging at senior and C-suite level
* Familiarity with payments infrastructure, FX or digital assets is a strong advantage
* Organised and data driven, with strong CRM discipline and a structured approach to client reviews
* A great opportunity to join a growing business at an important moment, work closely with senior commercial leadership, and build long term partnerships with a high quality client base.
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