Customer Service Coordinator – Join Our Dynamic Team! Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team! What You’ll Do As a Customer Service Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will: Handling admin tasks and maintaining accurate records Coordinating communication with internal and external teams Supporting internal processes and contributing to team activities Promoting our brand and providing accurate product info Assisting with ad hoc tasks and suggesting process improvements Managing schedules, rescheduling work, and supporting service managers Using portals and tools to help meet team KPIs What we offer We believe in rewarding talent and dedication. Here’s what you’ll enjoy: Competitive Salary – Rewarding your skills and contributions. Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays) Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products. Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources. Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions. Career Development – Explore growth opportunities with clear career ladders to advance your career. What We’re Looking For We want passionate, detail-oriented problem solvers who thrive in a high-energy environment. Essential Skills: ✔ Customer-first mindset and strong communication skills ✔ Organised, adaptable, and calm under pressure ✔ Tech-savvy and able to multitask ✔ Able to manage workloads and meet KPIs Preferred Skills: Experience in the security industry Planning/scheduling experience or GANT-based tools If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team! LI-MS2 LI-Onsite