Job Title: Refurbishment Administrator Location: Bracknell Brand : Chancellors Salary : up to £25,000 OTE About Chancellors: Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers. For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch. Job Summary and Key Responsibilities: Duties will include: Provide office administration to ensure that daily/weekly tasks are completed and resource and service are maintained. Meet and exceed both office and individual service standards Deal with standard enquiries for all refurbishment referrals ensuring they are passed onto contractors or PODs within agreed time frames Communicate with Branches, Contractors, PODs and clients to ensure the effective use of the referral system and maximisation of the business generated from referrals made to contractors Maintain the contractor supplier list in all areas efficiently and in a timely manner. Refer complex, difficult queries to manager or relevant expert. Ensure contractors reporting of works is within service standard Ensure timely and accurate administration invoices are sent to contractor’s quarterly PROCESS & PROCEDURES On a daily basis clear the refurbishment NG grid for all internal referrals On a daily basis working from the refurbishment grid and inbox ensuring all queries are dealt with and actioned Answering all calls from contractors/branches/Clients and dealing with appropriately. Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards Review each Refurbishment referral and ensure they are accurately sent to Contractor, POD or refused in accordance with the company service offering. Ensure leads are only sent to contractors once signed Lettings TOB are in place with the client or specific refurbishment terms have been sent to them via NG/email. Track all refurbishment referrals until completion ensuring system is kept up to date Maintain and use office systems effectively Contractor management including sending out paperwork to new leads, chasing up insurance policies and unpaid invoices. Auditing contractors for bad service and escalating issues to Manager. Removal of contractors for repeated bad service or non-payment of quarterly administration charge Quarterly admin charges to be sent out followed up until payment received. Managing the emergency contractor list to ensure cover in place at all times Dealing with all contractor account queries including copy remittances, checking of account statements and ensuring any overdue invoices are paid or credited as appropriate. Proactively reviewing the tell-us-more contractor surveys that are received, dealing with the feedback as directed Provide additional administration support to other teams within the Property Management division as required Follow the procedures and process maps for their areas of activities ensuring that all key time scales are met CLIENT & BRANCH RELATIONSHIPS Ensure that all relevant people are kept informed and up to date with progress. Manages expectation and ensure you follow up all queries. Advise the branch promptly of any issues that arise and keep them up to date with all relevant issues Upsell relevant company services identified as needed by the client through communications with them Takes appropriate action to ensure any potential complaints are escalated to the correct person Skills required: Willing to learn and quick at picking up new tasks Quick to learn and follow procedures Highly organised with acute attention to detail Able to take ownership of the tasks and ensure dealt with to a high level Able to make investigative inquiries when issues arise to ensure escalated to the right team Able to work on own initiative and take ownership of problems Able to work to tight deadlines and deal with high volumes Stay calm and positive under pressure Excellent communication skill What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top achievers. Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays. Excellent parental leave & company fertility policy in place. Structured training & support. Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.