Salary: £35,000 - 75,000 per year Requirements: Proven track record in SAP service delivery or managed services, with a solid understanding of SAP support operations Hands-on experience transitioning SAP projects into BAU support Experience supporting global SAP environments running on a single instance Proven experience working with offshore delivery teams, managing quality and performance across time zones A track record of managing senior customer relationships and handling difficult or high-pressure conversations professionally Good understanding of SAP landscapes (ECC or S/4HANA), common integration patterns, and the difference between functional, technical, and Basis issues Experience owning SLAs, running service reviews, and reporting on performance with credibility Strong commercial awareness, including contracts, scope, and cost Nice to have: ITIL Foundation (or higher) or experience with S/4HANA Public Cloud and/or SAP BTP or familiarity with SAP support tools such as SAP for Me, Cloud ALM, or Solution Manager Responsibilities: Own the day-to-day service relationship for a single SAP account Run monthly and quarterly service reviews, presenting performance and driving actions through to closure Track SLAs and KPIs, spotting trends early and addressing issues before they become problems Manage incidents and escalations end to end, coordinating multiple teams, keeping the customer informed, and restoring service quickly Keep service documentation up to date, including service catalogues, operating procedures, and risk registers Build strong relationships across the customer organization, from operational leads to senior leadership Identify risks to service quality or customer satisfaction early and implement practical mitigations Act as a strong internal advocate for the customer while holding delivery teams accountable Lead the transition from project delivery into live support ensuring knowledge transfer is effective Be the main interface between the customer and offshore delivery teams, translating requirements clearly Navigate the realities of a distributed delivery model: time zones, communication rhythms, and quality control Play an active role in change management, assessing service impact and informing customers Drive continual service improvement, spotting opportunities to improve quality, efficiency, or cost Understand the commercial setup of the engagement and flag risks to scope or margin early Support contract renewals and extensions by maintaining a clear view of performance and customer sentiment Technologies: Cloud Support ITIL SAP Embedded More: At DXC Technology, we are passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. As our SAP Service Delivery Manager, you will take full ownership of service delivery for a single, strategic customer within a hybrid role that leans heavily toward being on-site. You will benefit from a competitive salary, bonus, and a flexible benefits package designed to support you professionally and personally. You will be part of a high-profile, single-customer engagement where you can make an impact and grow your career within a supportive organization. last updated 21 week of 2026