Social network you want to login/join with:
* 12 month temporary role offering start date for 1st September
* Hybrid working after training - 3 days at home, 2 days in the office
About Our Client
This organisation operates within the not-for-profit sector and is focused on delivering services that make a positive impact. It is a small-sized company known for its commitment to customer satisfaction and operational excellence.
Job Description
* Handle incoming complaints from customers with care and professionalism.
* Investigate issues thoroughly to identify solutions and resolve concerns promptly.
* Maintain accurate records of all complaint interactions and resolutions.
* Liaise with internal teams to gather necessary information and provide updates to customers.
* Ensure that all complaints are handled in line with company policies and regulatory standards.
* Provide feedback to management to help improve processes and customer experiences.
* Contribute to a positive and supportive team environment.
The Successful Applicant
A successful Complaints Handler should have:
* Previous experience in a customer service or complaints-handling role within a regulated environment.
* Strong communication and problem-solving skills.
* Attention to detail and a methodical approach to resolving issues.
* Familiarity with working in the not-for-profit sector is advantageous.
* Ability to work effectively both independently and as part of a team.
* A proactive attitude and commitment to maintaining high standards.
What's on Offer
* Competitive hourly rate of approximately £14.40 to £17.60, paid weekly.
* Hybrid working - 3 days at home, 2 days in office after training.
* Opportunity to work in Chester within a meaningful not-for-profit environment.
* Temporary role offering flexibility and the chance to build valuable experience.
* Supportive company culture with a focus on customer satisfaction.
If you are ready to make a difference as a Complaints Handler, we encourage you to apply today!
#J-18808-Ljbffr