About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. They are supported by a dedicated, professional, and talented team behind the scenes. This is your chance to join that team and use your unique skills to help save lives every day. We’re looking for a Retail Process Manager to join our Digital Transformation Programme Team until the end of June 2028. This is an exciting opportunity for someone who will be supporting the Operations and Merchandising Manager on our Digital Transformation Programme in ensuring the Enterprise Resource Planning (ERP) Programme is successfully delivered. Your role As Retail Process Manager you will be responsible for the management multiple workstreams simultaneously across retail, and will support the team on the process changes required as part of the implementation of D365. You will be tasked with focus on the following areas: Ensure project delivery to time, cost and quality. Work closely with the Digital Transformation Programme team ensuring that the retail project is kept on track and considered within other elements of the programme. Support the definition of the project benefits, identify how these will be monitored and measured to form the Benefits Realisation Plan. Support the creation of solutions with the end user in mind, working closely with internal stakeholders including the regional engagement team, the Volunteer Engagement Team and the Warehouse. Manage co-ordinating activity across the workstreams through plans, holding the project team accountable for delivering to the baselined plan Manage transition to 'business as usual' ensuring there is a plan to deliver the outputs About you You’ll have strong planning and organisational skills, with the ability to prioritise and multi-task while remaining calm and professional. Able to help identify, communicate and resolve project issues, mitigate risks, making the appropriate recommendations to maximise project benefits. To be our Retail Process Manager you will need: Experience in successful delivery of business change projects with the ability to apply both theoretical and practical aspects of project management. Ability to guide, encourage and motivate team members and other project stakeholders through to the delivery of the project lifecycle. Excellent stakeholder management, communication, and influencing skills. Have an understanding of the retail industry and ideally worked within a merchandising team. So, if you are someone who wants to support our organisation’s aim to reduce drowning and have experience of managing projects in a retail environment. please apply via the button shown. Safeguarding The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.