Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time
About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.
You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.
Key Responsibilities
* Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
* Manage and develop a multidisciplinary team including community managers and CRM automation specialists
* Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
* Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
* Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
* Champion diversity, equity, and inclusion within the team and wider organisation
* Manage a budget of circa £60k and meet direct income targets
Who We’re Looking For
* Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
* Experience designing scalable, digitally enabled fellowship or community experiences at scale
* Strong leadership skills with the ability to manage and inspire a diverse team
* Excellent communication skills and a data-driven, agile approach to problem-solving
* Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work
This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.