Mitie Cleaning & Hygiene Services is seeking a Retail Relief Security Officer.
Job Overview
* Protect our customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions and any changes.
* Deliver results that meet and/or exceed the key performance indicators / service level agreement for the customer, providing a service that helps retain the contract.
* Take additional training to ensure continuous self‑development.
Main Duties – Operations
* Be aware of and ensure compliance with all policies, legal and regulatory requirements directed by the Security Account Manager, in accordance with UK law and guidance bodies.
* Fully complete all tasks and duties on site as defined within the published Assignment Instructions.
* Proactively review Assignment Instructions, suggesting amendments that improve or enhance service levels.
* Remain compliant with Industry and Statutory Legislation, obtaining required front‑line licence in Security Guarding or Door Supervision, wearing it at all times, and renewing before expiry.
* Comply with all legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work systematically, methodically and in an orderly manner.
Main Duties – Training
* Complete all required competency training satisfactorily.
* Undertake continuous additional training directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through ongoing professional development.
Main Duties – Security & Health & Safety
* Identify and report any health & safety hazards or potential risks on site.
* Stay alert to threats or changes within the work environment to reduce potential disruption, loss or damage.
* Actively use common sense and initiative, involving others if a situation becomes threatening.
* Maintain professional conduct when dealing with challenging customers.
* Keep accurate, detailed notebook entries promptly after any incident, for use in the incident report process.
* Maintain schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are conducted at the allocated times specified in the Assignment Instructions.
* Call emergency services and the Communication Centre to report incidents.
What We Are Looking For
* Previous security experience.
* SIA Licence.
* SC Clearance desirable.
Benefits
Our market‑leading flexible benefits scheme offers benefits that suit your lifestyle.
We provide a virtual GP service and financial wellbeing assistance via the Salary Finance scheme.
Through our flexible benefits platform, Choices, you can customise your benefits, choosing from dental insurance, dining cards, coffee clubs, tech purchases and more.
You will receive high‑street discounts through MiDeals and participate in a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or £10,000.
We also offer a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and Mitie Stars recognitions with monthly cash prizes and a chance to win £10,000 annually.
To support your career, we provide diverse training and development avenues.
Location
Stockton‑On‑Tees, England, United Kingdom.
How to Apply
Apply now to join our Mitie Team. Let us know if you require any reasonable adjustments during the recruitment process.
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