Job Description
The role
We’re looking for an experienced Head of Operations to play a pivotal role in how the business runs, performs and grows.
With a busy studio and a team of production specialists, things move quickly. This role ensures everything stays organised, efficient and high-performing.
Working closely with the leadership team, you’ll support our production departments, oversee workflow and resourcing, and line-manage our Scheduling Assistant. You’ll focus on improving operational efficiency, elevating output quality, and providing clear reporting and insight to support decision-making at board level.
If you enjoy bringing clarity to busy environments and helping people do their best work, you’ll fit right in.
What you’ll be responsible for
* Overseeing day-to-day studio and production operations
* Owning studio workflows, resource planning and scheduling
* Leading operational problem-solving and removing blockers early
* Coaching, supporting and line-managing our Studio Assistant
* Owning documented processes, tooling and internal communication
* Working closely with finance on forecasting, budgets and commercial oversight
* Producing clear operational reporting for leadership and the board
* Supporting leadership with structure, planning and operational decision-making
* Helping maintain a positive, supportive and accountable studio culture
About you
* Proven operations experience in a creative, digital or production-led environment
* Comfortable managing people and supporting team development
* Strong understanding of workflow management, resourcing and delivery cycles
* Confident working with numbers, including forecasting, capacity and utilisation
* A clear communicator who brings calm and clarity under pressure
* Enjoys solving problems, improving systems and creating order
* Highly organised, detail-driven and confident making decisions
Nice to have
* Experience with Jira or similar workflow or project management tools
* Experience with Float or similar resource planning tools
* Xero or basic financial operations experience
* Notion or similar documentation and knowledge management tools
What success looks like
* The studio runs smoothly and consistently
* Teams have clarity and fewer last-minute scrambles
* Processes improve steadily and meaningfully
* The Studio Assistant feels supported and confident
* Leadership has clear visibility of operations and key metrics