Service Sales Coordinator
Job title: Service Sales Coordinator
Reports to: Aftermarket Operations Manager
Hours: Full-Time
Location: South West Headquarters, Bristol
About Us
Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, with a fleet of over 2,500 generators. We continue to offer a specialist, single‑source solution for diesel generator hire, service, and parts. Our employees are our greatest asset; we are committed to providing a workplace that encourages growth and personal development.
What is the job?
This role is ideal for a proactive, organised, and customer‑focused individual who enjoys managing multiple priorities and supporting both internal terms and clients. You will play a key role in maintaining service contract renewals, managing quotations, and ensuring smooth coordination between departments to deliver exceptional service experiences.
What will you be doing in this role?
Sales & Contract Management
* Prepare and issue quotations for service contracts.
* Track and chase service contract renewals.
* Renew customer service contracts and update associated documentation.
* Set up new service contract numbers and maintain accurate customer records.
* Produce and maintain renewal and service due reports.
Customer Service & Relationship Management
* Build and maintain strong relationships with customers, acting as a key point of contract for service‑related queries.
* Respond promptly to web and email queries.
* Liaise with customers and internal teams to resolve invoice or account‑related issues.
* Update customer contact information and ensure customer intelligence remains current.
* Support in preparing documentation for customer audits and compliance checks.
Administration & Coordination
* Manage and maintain pre‑qualification documentation, certifications, and tender submissions.
* Regularly check "Find a Tender" for new business opportunities.
* Process job sheet requests and raise service work orders (A Serv, B Serv, LBK & monthly services).
* Monitor the Service Due Tracker weekly and ensure timely scheduling.
* Review SLAs and prepare documentation for management approval.
* Coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow‑up.
* Ensure all purchase orders and contracts are verified and logged accurately.
Skills and Requirements
* Previous experience in a sales coordination, service administration, or contract management role (preferred).
* Strong proficiency with Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems.
* Excellent communication skills, both written and verbal.
* Experience with tender submissions and pre‑qualification processes is an advantage.
* High attention to detail and commitment to process improvement.
About You
* Organised and methodical; manage multiple tasks with accuracy.
* Analytical and objective; present data and insights to drive decisions.
* Collaborative and personable; enjoy engaging with customers and internal teams.
* Problem‑solver; proactively resolve challenges creatively.
* Adaptable; comfortable in a dynamic, fast‑paced environment with shifting priorities.
What We Offer
* EOT Bonus Scheme – share in company profits.
* Training, upskilling, and career progression.
* Company pension scheme.
* Private medical scheme – policy limits excess to £100.
* Life assurance scheme with health support and counselling.
* 23 days holiday plus bank holidays; increases with length of service.
Equal Opportunities
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all employment decisions are made fairly and without regard to race, colour, religion, sex, age, disability, or sexual orientation. A DBS check is required; references are necessary. Applicants must be eligible to work in the UK. If you do not hear from us within two working weeks, your application has not been successful. NO AGENCIES.
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