Customer Support Assistant – Plumbing & Heating
Location: On-site | Salary: £24,420 – £30,000 per year | Job Type: Full-time, Permanent
Overview
Are you technically minded with a passion for plumbing and heating? My client is looking for a motivated Customer Support Assistant to provide expert advice, troubleshooting, and product support for a range of plumbing and heating products. This is an exciting opportunity for someone with practical experience in plumbing or heating who enjoys problem‑solving in a fast‑paced technical environment.
What you’ll do
* Deliver first‑line technical support via phone, email, and live chat.
* Diagnose and resolve issues with plumbing and heating products.
* Provide guidance on installation, operation, and maintenance of products.
* Log technical queries, returns, and warranty claims accurately.
* Collaborate with technical and product teams to escalat e complex issues and provide feedback.
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