Who we are
Hours : Monday to Friday 8.00 to 16.00 (35hrs) per week
Salary: £28,197.00 Per annum
Grade: CM20
Location : Tonbridge
Job purpose
1. Investigate queries and provide responses to internal and external customers
2. Escalate customer differences accordingly and maintain QMS standards.
3. Accurately balance accounts and perform reconciliation duties
4. Manage internal transfers, orders and CHAPS payments as needed.
5. Assist site manager with queries and accounts differences
6. Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury.
7. Ensure all NCS mandates training and staff rotation schedule is maintained
8. Maintain effective admin and process management, including post-stocktake tasks.
9. Other General Daily duties as delegated by the site management team, to include:
10. Ensure that all records and boxes are despatched to Iron Mountain correctly
Knowledge, skills and experience required
11. Good time management skills & organisational skills.
12. Ability to plan and organise workload.
13. Computer literacy, including Excel and Word.
14. Ability to work as part of a team as well as unsupervised.
15. Competent in reconciliations and NCS process.
16. Ability to work to strict deadlines
17. Accuracy and attention to detail
What we offer you
We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
18. Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
19. Group life assurance 4 x salary.
20. VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
21. Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
22. Robust Learning and Development team and opportunities for career progression.
23. Performance based yearly bonus (grade dependant).
24. One day paid volunteering opportunity each year.
25. Mentorship programmes.
26. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
27. Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
28. Access to Zurich's Virtual GP service.
29. Charles Cameron - free access to independent mortgage advice.
Our culture
Continue the conversation
If you require any reasonable adjustments throughout the recruitment process, please let us know.