We are seeking a hardworking and efficient Service and Bookings Coordinator to join our rapidly growing telematics company, Global Telemetrics, based in Coalville. Known for our proven and award-winning stolen vehicle tracking brands, such as SmarTrack and Autowatch UK, we pride ourselves on delivering top-tier service and innovative solutions.
This role is an integral part of our growing Service and Bookings Team and focuses on managing service calls and installation bookings, liaising with a wide range of clients, third-party dealerships, businesses, and our approved network of installation engineers.
You will play a vital role in ensuring smooth coordination, effective communication, and exceptional customer service.
Your efforts will directly contribute to our mission of protecting our customers' assets and enhancing their experience.
Role Details:
* Working Hours: Monday to Friday, 09:30 until 18:30, totaling 42.5 hours per week.
* Location: Coalville-based office.
* Overtime: opportunities on weekends
* Bonues - Yearly Bonus schemes based on company performance.
Service and Installation Coordination:
* Schedule and manage bookings for tracking device installations and service calls.
* Liaise effectively with customers, third-party dealerships, businesses, and installation engineers to ensure smooth operations.
* Raise stock orders for dealers where required and maintain key relationships with our network of installers.
Customer Interaction:
* Serve as the primary point of contact for B2C and B2B communications.
* Respond promptly and professionally to customer inquiries via email and phone.
* Address customer complaints and resolve issues in line with company procedures.
* Provide technical assistance and guidance to customers (training provided).
Administrative Support:
* Maintain up-to-date and accurate data in the CRM system.
* Identify opportunities for upselling and refer them to the appropriate teams.
* Support other teams with ad-hoc administrative tasks as required.
Key Requirements:
* Previous customer service experience (3+ years preferred).
* Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
* Confident working independently or as part of a team.
* Familiarity with web-based CRM systems and cloud-based email/document suites.
* Excellent telephone manners and strong communication skills.
* A customer-focused approach with a problem-solving mindset.
Qualifications and Skills:
* IT literate, with experience in cloud-based tools such as Google Workspace or similar.
* Ability to multitask and manage time effectively.
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Job Types: Full-time, Permanent
Pay: £28,089.00 per year
Benefits:
* Company events
* On-site parking
Experience:
* customer service: 1 year (preferred)
Work Location: In person