Customer Service Order Administrator (Part‑Time)
Location: Corby, Northamptonshire
Department: Commercial / Sales & Customer Service
Contract: Permanent, Part-Time
Hours: 27.5 hours per week
Working Pattern: Monday to Friday, 9:00am - 3:00pm (30‑minute unpaid lunch)
Salary: Up to £28,500 FTE (pro‑rata for part-time)
Benefits: Pension up to 10% matched, Healthcare cashback scheme
About the Role
We are looking for a proactive and detail‑focused Customer Service Order Administrator to join our Customer Service team on a part‑time basis. This role plays a key part in ensuring customer orders are processed accurately and efficiently, supporting high service standards across the UK and Ireland. You will work closely with internal teams including Customer Service, Planning, Finance and Warehouse operations to ensure orders are handled right‑first‑time and delivered in line with customer and business expectations.
Key Responsibilities
* Accurately process customer orders in line with agreed procedures and timescales
* Manage automated order submissions, resolving exceptions and ensuring successful uploads
* Take ownership of customer service tickets, ensuring timely updates and resolution
* Communicate effectively with internal teams regarding any order restrictions or non‑standard requirements
* Highlight and escape orders that do not meet agreed standards or service criteria
* Carry out daily order downloads and manage held orders to support warehouse operations
* Ensure correct handling of contract‑based customer orders where applicable
* Apply accurate order analysis and coding to support performance monitoring and KPIs
* Work collaboratively with colleagues to provide cover during holidays or peak periods
* Support system updates, process improvements and technology changes
* Follow all health, safety and environmental procedures and promote safe ways of working
About You
Essential Skills & Experience
* Previous experience in a customer service or order administration role
* Strong administrative skills with a good working knowledge of Microsoft Office
* Excellent attention to detail and high levels of accuracy
* Strong organisational and time management skills
* Ability to prioritise workload and work to deadlines
* Calm and professional under pressure
* A positive, can‑do attitude with a strong team‑working approach
Desirable
* Experience within a fast‑paced supply chain environment
Key Competencies
* Ownership and accountability
* Customer focus and effective communication
* Planning, organisation and prioritisation
* Problem solving and sound decision making
* Relationship building and teamwork
* Continuous learning mindset
Why Join?
This is a great opportunity to join a collaborative and supportive team in a business that values accuracy, customer focus and continuous improvement. You'll benefit from part‑time working hours, a competitive salary package, and the opportunity to develop your skills within a fast‑moving commercial environment.
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