Norwich City Football Development is seeking an organised and proactive Operations Assistant to support the day-to-day running of our football development programmes across five counties. This is a varied, operational role supporting coordinators, coaches, parents, and facilities. The successful candidate will play a key role in administration, recruitment support, safeguarding administration, and programme delivery, helping ensure our centres are safely staffed, well organised, and operating smoothly.
Responsibilities
* Provide day-to-day and reactive administrative support across programmes
* Manage correspondence with parents, facilities, and coaching staff
* Support payroll processes, timesheets, and staff records
* Maintain accurate operational databases and documentation
* Support coordinators to ensure centres are fully staffed
* Assist with player and coach recruitment processes
* Support scheduling, staff cover, and workforce coordination
* Assist with safeguarding administration in line with FA and club procedures
* Support record-keeping related to DBS checks, qualifications, and compliance
* Act as an initial point of contact for safeguarding queries, escalating appropriately
* Support coordinators with safeguarding processes and documentation
* Act as a key parent liaison, managing enquiries and communication
* Assist coordinators with workload management and organisation
* Support the planning and delivery of Holiday football camps, UK and overseas tours, Football tournaments and events
* Assist with facility bookings and relationships
* Support event logistics and programme delivery across multiple counties
Qualifications & Key Traits
* Highly organised with excellent attention to detail
* Confident and professional communicator
* Able to handle sensitive information appropriately
* Proactive, reliable, and comfortable working to deadlines
* Passionate about safe, positive environments for young people
Desirable (Not Essential)
* Experience in administration, operations, or sport
* Experience supporting safeguarding or compliance processes
* Knowledge of grassroots or academy football environments
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